HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
| Topic 2: HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Instant Ink and subscription services - Sustainability and environmental impact - HP Planet Partners recycling program |
| Topic 3: HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - HP specialty media and paper - Original HP ink and toner cartridges - HP JetIntelligence and ink technologies |
| Topic 4: HP Supplies Sales Cycle & Value Proposition | 30% | - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Hidden costs of non-genuine supplies |
HP Selling HP Supplies 2020 Sample Questions:
1. Which print cartridge recycling option does HP offer?
A) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
B) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
C) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
D) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
2. A potential customer has a reputation for being a strong leader in sustainability in their industry. How should you position Original HP toner cartridges for this customer? (Select two.)
A) Original HP cartridges never go into landfills when recycled through the HP Planet Partners programs.
B) Explain that 100% of Original HP toner cartridges contain between 5-45% post-consumer or post-industrial recycled content.
C) Explain how HP calculates the amount of recyclable metal content in Original HP toner cartridges to determine the percentage of total recycled content.
D) Use a search engine to show how other HP customers have maintained their sustainability service levels.
3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
B) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
C) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
D) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
4. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?
A) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
B) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
C) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
D) Non-HP cartridges (ail prematurely 70% of the time.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,B | Question # 3 Answer: C | Question # 4 Answer: C |
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