ServiceNow CIS-ITSM Questions & Answers - in .pdf
- Total Q&A: 200
- Update: Aug 23, 2026
- Price: $59.99
- Vendor: ServiceNow
- Exam Code: CIS-ITSM
- Exam Name: Certified Implementation Specialist - IT Service Management
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ServiceNow CIS-ITSM Q&A - Testing Engine
- Total Q&A: 200
- Update: Aug 23, 2026
- Price: $59.99
- Vendor: ServiceNow
- Exam Code: CIS-ITSM
- Exam Name: Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms.
Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Automated Test Framework (ATF) Fundamentals (On-demand)
- CIS-IT Service Management Exam Prep
- ServiceNow Platform Implementation (ILT)
- Major Incident Management (On-demand)
- Service Portal Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- Knowledge Management Fundamentals (On-demand)
- Knowledge Management Implementation (On-demand)
- ServiceNow Fundamentals (ILT)
- Mobile Development Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
For more info visit:
Certified Implementation Specialist - ServiceNow Training and Certification
ServiceNow Web Assessor
Now Learning
ServiceNow Training and Certification
ServiceNow CIS-ITSM
ServiceNow Certification Program FAQ
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Change Management | - Approval and risk management
- Change types and workflows
|
| Topic 2: Problem Management | - Known errors and workarounds
- Problem identification and root cause analysis
|
| Topic 3: Request Fulfillment and Service Catalog | - Catalog items and workflows
- Request lifecycle management
|
| Topic 4: CMDB and Service Mapping Concepts | - CMDB structure and relationships
- Service dependencies overview
|
| Topic 5: ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation
- ITSM application overview
|
| Topic 6: ITSM Reporting and Performance | - Basic reporting and dashboards
- Metrics and KPI tracking
|
| Topic 7: Incident Management | - SLAs, assignments, and escalation
- Incident lifecycle and configuration
|
| Topic 8: Knowledge Management | - Knowledge article creation and governance
- Publishing and lifecycle processes
|
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