ServiceNow CIS-ITSM-JPN Questions & Answers - in .pdf
- Total Q&A: 201
- Update: Aug 08, 2026
- Price: $69.99
- Vendor: ServiceNow
- Exam Code: CIS-ITSM-JPN
- Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
- Features:
- Convenient, easy to study.
- Printable ServiceNow CIS-ITSM-JPN PDF Format.
- 100% Money Back Guarantee.
- Complete ServiceNow Recommended Syllabus.
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- Exact ServiceNow CIS-ITSM-JPN Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms.
Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Service Portal Fundamentals (On-demand)
- ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
- ServiceNow Platform Implementation (ILT)
- Knowledge Management Implementation (On-demand)
- Knowledge Management Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Major Incident Management (On-demand)
- CIS-IT Service Management Exam Prep
- Automated Test Framework (ATF) Fundamentals (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- General familiarity with industry terminology, acronyms, and initial-isms
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Configuration Management Database (CMDB) | 5% | - CMDB integration with ITSM processes
- CI identification, reconciliation, and normalization
- CMDB data model, classes, and relationships
|
| Topic 2: Integrations & Advanced Features | 10% | - Service Operations Workspace configuration
- Service Portfolio Management
- Platform features: Workflows, Notifications, Reporting
- Integration between ITSM applications
|
| Topic 3: Problem Management | 20% | - Problem lifecycle, identification, and investigation
- Problem resolution and closure processes
- Known error and workaround management
- Root cause analysis and documentation
|
| Topic 4: Request Fulfillment & Service Catalog | 15% | - Catalog variables, order guides, and workflows
- Request lifecycle, approval, and fulfillment processes
- Service catalog design, items, and categories
- Service level agreements for requests
|
| Topic 5: Change Management | 20% | - Change models, approval workflows, and policies
- Change types: Standard, Normal, Emergency
- Change success measurement and reporting
- Change scheduling, risk assessment, and implementation
|
| Topic 6: Incident Management | 30% | - Integration with CMDB and other ITSM modules
- Configuration of incident properties, fields, and states
- Assignment rules, escalation, and notifications
- Incident lifecycle and process flow
|
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