Avaya 6201-1 Questions & Answers - in .pdf
- Total Q&A: 55
- Update: Sep 09, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Contact Center Configuration | - Agent and skill administration
- Call distribution strategies (e.g., BSR)
- Routing policies and call handling
|
| Avaya Call Management System (CMS) | - ACD reporting and historical data
- CMS architecture and connectivity
- CMS administration and maintenance
|
| Integration and Troubleshooting | - Network and system diagnostics
- Logging and system verification
- CM and CMS connectivity setup
|
| Avaya Aura Communication Manager Fundamentals | - System architecture and components
- Call processing and routing
- Administration and configuration basics
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?
A. Create a template telephone set and use the qcopy station xxxx CM SAT command
B. Use the add station next CM SAT command to program each telephone set and assign buttons
C. Use CMS to perform the bulk administration of telephone sets and buttons.
D. Create a template telephone set and use the duplicate station xxxx CM SAT command
Question #2
A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?
A. Avaya Terminal Emulator is being used on an unsupported operating system.
B. Avaya Terminal Emulator did not load correctly and needs to be reloaded.
C. The wrong version of Avaya Terminal Emulator has been loaded on the PC.
D. There is a firewall between the PC and the CMS.
Question #3
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
A. Dynamic Queue Position
B. Predicted Waft Time
C. Percent Allocation Distribution
D. Service Objective
Question #4
The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?
A. The wrong Communication Manager version on the CMS has been selected.
B. This message can be ignored as it is not the reason the link is down.
C. The wrong CMS has been installed and the correct server needs to be ordered.
D. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
Question #5
Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?
A. The holiday recording was not functioning properly.
B. An agent forgot to log out.
C. The Communication Manager was down.
D. The holiday was not administered in the holiday tablet
Solutions:
Question #1
Answer: D | Question #2
Answer: D | Question #3
Answer: D | Question #4
Answer: C | Question #5
Answer: D |
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