Avaya 6201-1 Questions & Answers - in .pdf
- Total Q&A: 55
- Update: Aug 04, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201-1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
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- Total Q&A: 55
- Update: Aug 04, 2026
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- Exam Code: 6201-1
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Avaya 6201-1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Aura Communication Manager Implementation Avaya Call Management System (CMS) Specialist |
| Exam Price: | $250 USD |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Computer-based |
| Passing Score: | Not publicly disclosed / ~70% |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Avaya 6201-1 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACD, Call Routing & Vectoring | 25% | - Vector programming and VDN configuration - ACD, hunt groups and skill assignment - Call treatment and routing logic |
| Topic 2: Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS architecture and components - CMS installation and setup - Data collection and reporting principles |
| Topic 3: Maintenance, Troubleshooting & Best Practices | 15% | - Diagnostic tools and log review - Backup, restore and system health checks - Common implementation issues and fixes |
| Topic 4: Reporting & Performance Management | 15% | - CMS Supervisor administration - Real-time and historical reporting - Service level and agent performance analysis |
| Topic 5: Avaya Aura Communication Manager Fundamentals | 25% | - Licensing and feature overview - SAT administration basics - System architecture and integration |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Far a sales campaign, the customer created a new VDN 4000 with the names "Sales C".
when running in Avaya CMS supervisor, it does not show the VDN name, only the number.
What must be done to see the name in the report?
A) On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.
B) In Avaya CMS Supervisor, refer to the Dictionary and assign the names to the new objects.
C) Refer to the system parameter feature in the Communication manager and activate
"Send names" in the reporting adjunct section.
D) In Avaya CMS Supervisor, refer to the User Permissions and assign read permissions to the user.
2. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
A) The arrow an the CMS menu is up
B) The /cms/install/logdir/admin. log shows a link is operational.
C) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) From the CMS menu. Maintenance Connection Status shows a link operational.
3. Which three are settings for Vector Variables? (Choose three)
A) Action
B) Length
C) Scope
D) Assignment
E) Stop Position
4. Which Call Center package includes Expert Agent Selection (AES)?]
A) Call Center Basic
B) Call Center Introductory
C) Call Center Standard
D) Call Center Elite
5. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A) Dynamic Queue Position
B) Vector queuing priorities
C) Dynamic Threshold Adjustment
D) Service Objective
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,B,E | Question # 3 Answer: B,C,D | Question # 4 Answer: D | Question # 5 Answer: B |
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