WGU Operations-Management Questions & Answers - in .pdf
- Total Q&A: 72
- Update: Aug 27, 2026
- Price: $59.99
- Vendor: WGU
- Exam Code: Operations-Management
- Exam Name: WGU Operations Management (C215, VDC2)
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- Total Q&A: 72
- Update: Aug 27, 2026
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WGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | C215 / VDC2 |
| Related Certifications: | Master of Business Administration (MBA) |
| Exam Format: | Multiple Choice, Select All That Apply |
| Available Languages: | English |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment (OA) through WGU's testing system |
| Pre Condition: | Enrollment in WGU MBA program; some sources recommend completion of earlier MBA courses first. |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees/mba-masters-business-administration.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Competency 2: Quality Management | - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) |
| Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Six Sigma methodology - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle |
| Competency 6: Production Planning and Scheduling | - Just-in-Time (JIT) and Kanban systems - Aggregate planning - Material Requirements Planning (MRP) - Theory of Constraints (TOC) - Master Production Schedule (MPS) |
| Competency 4: Supply Chain Management | - Inventory management - Sourcing and procurement - Logistics and distribution - Supply chain design and strategy |
| Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
What is the common theme in total quality management (TQM) across all functions in an organization?
A. To enhance management software
B. To reward people rather than teams
C. To ensure profit from product changes
D. To satisfy customer needs
Question 2
Which continuous improvement method does Cpk measure?
A. What a process is capable of and how long it will take to conclude
B. Parts per million on the capability index
C. How close one is to a target and how consistent one is with the average performance
D. The most common measurement process
Question 3
Which two types of operations include repetitive processes?
Choose 2 answers
A. Batch process
B. Continuous process
C. Line process
D. Project process
Question 4
What are two ways management can assist employees' focus in a just-in-time (JIT) processing environment?
Choose 2 answers
A. Require workers to use free time to do quality control charting
B. Separate the cultures in the organization so there will be no conflicts
C. Develop an incentive system to reward workers for their efforts
D. Ensure that workers receive multifunctional training
Question 5
What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
A. To create demand for promised deliveries
B. To manage the demand for promised deliveries
C. To identify new product demand
D. To control the production department
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B,C | Question 4 Answer: C,D | Question 5 Answer: B |
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