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Salesforce Salesforce-Contact-Center Questions & Answers - in .pdf

Salesforce-Contact-Center pdf
  • Total Q&A: 210
  • Update: Jul 24, 2026
  • Price: $59.99
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  • Vendor: Salesforce
  • Exam Code: Salesforce-Contact-Center
  • Exam Name: Salesforce Contact Center Accredited Professional
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Salesforce Salesforce-Contact-Center Q&A - Testing Engine

Salesforce-Contact-Center Study Guide
  • Total Q&A: 210
  • Update: Jul 24, 2026
  • Price: $59.99
Testing Engine
  • Vendor: Salesforce
  • Exam Code: Salesforce-Contact-Center
  • Exam Name: Salesforce Contact Center Accredited Professional
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Salesforce Salesforce-Contact-Center Exam Syllabus Topics:

TopicDetails
Topic 1
  • Implement: This section deals with setting up the fundamental Contact Center functionalities and features. Following this, in alignment with the complete design, configure and authenticate the email functionality, ensuring its seamless operation. Similarly, based on specific scenarios, configure and verify the functionality of voice services.
Topic 2
  • Design: Deals with the Contact Center functionalities with the stipulated requirements. Subsequently, when presented with business requirements, devise scalable and maintainable solutions for the Contact Center, adhering to standard data models.
Topic 3
  • Discovery: This section deals with a customer use case, and initiates interviews to delineate personas and stakeholders involved.
Topic 4
  • Deploy: Discern the suitable deployment process pertinent to the Contact Center. Subsequently, document channel-specific cut-over requirements based on the feature configurations provided.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226

Salesforce Salesforce-Contact-Center Exam Overview:

Certification Vendor:Salesforce
Exam Name:Contact Center Accredited Professional (Salesforce-Contact-Center)
Exam Number:AP-226
Passing Score:66%
Exam Duration:75 minutes
Exam Price:USD 150 / JPY 20,000 (excluding tax)
Exam Format:Multiple-choice, Multiple-select
Available Languages:English
Related Certifications:Service Cloud
Omni-Channel Routing
Service Cloud Voice
Digital Engagement
Real Exam Qty:60 (plus up to 5 unscored questions)
Certificate Validity Period:Not formally specified (no expiration stated for this exam)
Recommended Training:Contact Center training modules (Service Cloud, Omni-Channel, Digital Engagement)
Service Cloud Voice and Contact Center learning resources
Exam Registration:Salesforce Certification Registration (Trailhead Academy)
Salesforce Certification Exam Guide
Sample Questions:Salesforce Salesforce-Contact-Center Sample Questions
Exam Way:Online proctored or onsite testing center
Pre Condition:None officially required; typically intended for Salesforce partners with 2–3 years of consulting/implementation experience in customer service or contact center solutions
Official Syllabus URL:https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226
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