Salesforce BA-201 Questions & Answers - in .pdf
- Total Q&A: 315
- Update: Aug 27, 2026
- Price: $59.99
- Vendor: Salesforce
- Exam Code: BA-201
- Exam Name: Salesforce Certified Business Analyst
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- Total Q&A: 315
- Update: Aug 27, 2026
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- Exam Code: BA-201
- Exam Name: Salesforce Certified Business Analyst
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Business Analyst |
| Exam Number: | BA-201 |
| Exam Format: | Multiple-choice, Multiple-select |
| Certificate Validity Period: | Maintain annually via Trailhead maintenance modules |
| Exam Duration: | 105 minutes |
| Related Certifications: | Salesforce Certified Administrator |
| Passing Score: | 72% |
| Available Languages: | English |
| Real Exam Qty: | 65 |
| Exam Price: | USD 200 |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Proctored exam delivered onsite at a testing center or in an online proctored environment. |
| Pre Condition: | None. Salesforce Administrator credential recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Story Development | 20% | - Write clear and actionable user stories - Manage user story backlog and prioritization - Define acceptance criteria for user stories - Break down epics into manageable user stories |
| Requirements Management | 23% | - Manage requirements traceability - Validate and verify requirements with stakeholders - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements |
| Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Map current and future business processes - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation |
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities |
| Customer Discovery | 17% | - Conduct stakeholder interviews and workshops - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Document business requirements and user stories |
Salesforce Certified Business Analyst Sample Questions:
1. While working on a new Sales Cloud feature request for the sales team at Northern Trail Outfitters, the business analyst (BA) uncovers a workflow which could have an impact on the service team. The sales director assures the BA that the impact to service would be minimal.
Which step should the BA take next?
A) Review the effort and impacts with the service team, and work to align requirements across the teams.
B) Continue with the effort as defined by sales and add a backlog item to review the service impacts in the future.
C) Prioritize the effort as defined by sales and ask the director to review any service impacts. .
2. Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
A) Ask the support manager to wait until the idea is released.
B) Ask the Salesforce Account Executive to release the idea early.
C) Ask the development team to build a custom solution based on the idea.
3. The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?
A) Avoidance
B) Duplication
C) Manual effort
4. Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
A) Create a new page layout for the phone.
B) Confirm steps to reproduce the issue.
C) Use performance analyzer to view the assessment.
5. Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
A) Role
B) Username
C) Profile
D) User License
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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