ISEB ISEB-ITILV3F Questions & Answers - in .pdf
- Total Q&A: 162
- Update: Aug 24, 2026
- Price: $59.99
- Vendor: ISEB
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
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- Total Q&A: 162
- Update: Aug 24, 2026
- Price: $59.99
- Vendor: ISEB
- Exam Code: ISEB-ITILV3F
- Exam Name: ITIL Foundation Certificate in IT Service Management
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ISEB ISEB-ITILV3F Exam Overview:
| Certification Vendor: | ISEB / AXELOS |
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL V3) |
| Exam Number: | ISEB-ITILV3F |
| Exam Price: | USD $180–$320 / GBP £150–£260 |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL V3 Intermediate ITIL V3 Expert ITIL Master |
| Exam Format: | Closed-book, Multiple-choice single answer |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Passing Score: | 65% (26 out of 40) |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Available Languages: | English, French, German, Spanish, Portuguese, Dutch, Chinese, Japanese |
| Recommended Training: | BCS Accredited Training AXELOS Official Training |
| Exam Registration: | ISEB / BCS Exam Portal Official Registration (PeopleCert) |
| Sample Questions: | ISEB ISEB-ITILV3F Sample Questions |
| Exam Way: | Online proctored remote exam or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; no prior certification required |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-certifications/itil-v3-foundation |
ISEB ISEB-ITILV3F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Technology and Architecture | 5% | - Supporting tools and systems - Architecture considerations |
| Topic 2: Functions and Roles | 10% | - Service Desk - Technical Management - Key roles: Process Owner, Service Owner - Application Management |
| Topic 3: Key Principles and Models | 15% | - Deming Cycle - Process model and characteristics - Governance and risk management |
| Topic 4: Selected Processes | 15% | - Change Management - Problem Management - Incident Management - Service Level Management |
| Topic 5: Service Management as a Practice | 15% | - Concept and definition of service management - Service and service provider types - Stakeholders and value creation |
| Topic 6: Generic Concepts and Definitions | 20% | - Service assets and configurations - Key terminology and definitions - Business case and service portfolio |
| Topic 7: ITIL Service Lifecycle | 20% | - Service Transition - Service Design - Service Operation - Continual Service Improvement - Service Strategy |
ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:
1. What does a service always deliver to customers?
A) Value
B) Applications
C) Infrastructure
D) Resources
2. Which of the following is NOT a benefit of using public frameworks and standards?
A) They are always free ensuring they can be implemented quickly
B) They are validated across a wide range of environments making them more robust
C) They make collaboration between organizations easier by giving a common language
D) Knowledge of public frameworks is more likely to be widely distributed
3. To add value to the business, what are the four reasons to monitor and measure?
A) Manage; Monitor; Diagnose; Intervene
B) Validate; Direct; Justify; Intervene
C) Report; Manage; Improve; Extend
D) Plan; Predict; Report; Justify
4. Which process is responsible for low risk, frequently occurring, low cost changes?
A) Release and Deployment Management
B) Incident Management
C) Demand Management
D) Request Fulfilment
5. The Supplier Management process includes:
1. Service Design activities, to ensure that contracts will be able to support the service requirements
2. Service Operation activities, to monitor and report supplier achievements
3. Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business
A) 1 only
B) 1 and 2 only
C) 1 and 3 only
D) All of the above
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: D |
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