Huawei H21-287_V1.0 Questions & Answers - in .pdf
- Vendor: Huawei
- Exam Code: H21-287_V1.0
- Exam Name: HCSP-Presales-Service(AICC) V1.0
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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple response, Multiple choice |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AI Contact Center (AICC) Solution Overview | - Core value and industry scenarios - AICC architecture and components |
| Topic 2: Operation, Maintenance and Optimization | - Performance optimization principles - System monitoring and troubleshooting |
| Topic 3: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Topic 4: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Question 1
When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?
A. Using HTTP for faster performance.
B. Ensuring the application server has a fast CPU.
C. Using XML instead of JSON for data format.
D. Implementing mutual TLS (mTLS) authentication and encryption.
Question 2
When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?
A. Reinstall the UAP software on all agent computers.
B. Check the IVR prompts.
C. Restart the CTI server.
D. Check the connectivity and status of the authentication/AAA server.
Question 3
When migrating from a legacy TDM-based PBX/ACD to an all-IP AICC solution, what is the purpose of a VoIP Gateway in the initial phased cut-over plan?
A. To provide a temporary bridge, allowing IP-based AICC agents to interact with the legacy TDM trunks and queues.
B. To convert analog agent phones to IP phones.
C. To act as the new CTI server.
D. To replace the existing ACD immediately.
Question 4
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
A. Predictive Dialing
B. Progressive Dialing
C. Preview Dialing
D. Power Dialing
Question 5
What is the primary purpose of a "pilot number" in a contact center?
A. It is a number used exclusively by agents to make outbound calls.
B. It is the main published number that customers dial to reach the contact center.
C. It is a number for emergency services.
D. It is a test number used during the implementation phase.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: B |
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