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Cisco 100-140 Questions & Answers - in .pdf

100-140 pdf
  • Total Q&A: 649
  • Update: Aug 28, 2026
  • Price: $59.99
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  • Vendor: Cisco
  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
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Cisco 100-140 Q&A - Testing Engine

100-140 Study Guide
  • Total Q&A: 649
  • Update: Aug 28, 2026
  • Price: $59.99
Testing Engine
  • Vendor: Cisco
  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
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Cisco 100-140 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Certified Support Technician (CCST) IT Support
Exam Number:100-140
Exam Duration:50 minutes
Certificate Validity Period:3 years
Related Certifications:Cisco Certified Support Technician (CCST) IT Support
Available Languages:Japanese, French, Spanish, English, Chinese, Portuguese, Arabic
Exam Price:$125 USD
Passing Score:Variable
Real Exam Qty:40-50
Exam Format:Multiple Choice, Scenario-based Questions, Multiple Response
Sample Questions:Cisco 100-140 Sample Questions
Exam Way:Online or in-person via Pearson VUE
Pre Condition:No formal prerequisites
Official Syllabus URL:https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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100-140 Related Exams
100-150 - Cisco Certified Support Technician (CCST) Networking
CCST-Networking - Cisco Certified Support Technician (CCST) NetworkingExam
100-140-KR - Cisco Certified Support Technician (CCST) IT Support (100-140 Korean Version)
CCST-Networking-JPN - Cisco Certified Support Technician (CCST) NetworkingExam (CCST-Networking日本語版)
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