Avaya 3000.2 Questions & Answers - in .pdf
- Total Q&A: 103
- Update: Aug 08, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 3000.2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
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- Total Q&A: 103
- Update: Aug 08, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 3000.2
- Exam Name: ACSS Small and Medium Enterprise (SME) Communications
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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - SME Communications Avaya IP Office Platform Certifications |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 90–103 |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed by Avaya |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya SME Communications Support Training Avaya IP Office Administration and Maintenance |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | Avaya 3000.2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Security and Administration | 15% | - Access Control and Permissions
|
| Topic 2: SME Communications Solution Architecture | 20% | - Solution Design Principles
|
| Topic 3: Installation and Configuration | 30% | - IP Office Setup
|
| Topic 4: Maintenance and Troubleshooting | 35% | - Backup, Restore & Upgrades
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. Which two need to be programmed to accomplish this? (Choose two.)
A) Enable Forced Account Code on the ARS Dial out Short Code.
B) Add the CLI information to the Account Code.
C) Create the Account Code in Manager.
D) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
E) Add the client CLI information to the Incoming Call Route.
2. Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)
A) VoiceMail Pro Client
B) Avaya phones
C) System Status Application (SSA)
D) IP Office System Monitor
E) IP Office Manager
3. Which three must be completed for an IP Office user to be counted in CCR as an agent?
(Choose three.)
A) Forced Login Code must be entered on the user's Supervisor tab.
B) A valid CCR Agent license must be installed in the IP Office configuration.
C) Force Account Code must be checked on the user's Supervisor tab.
D) User must be a member of a hunt group.
E) CCR Agent must be checked on the user's Supervisor tab.
4. You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?
A) Yes, but a supervisor has to install the CCV software.
B) No, this feature only works using the Compact Contact Center.
C) Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
D) Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
E) Yes, provide the correct settings in Supervisor Views.
5. A customer wants to implement a converged solution with the IP Office and VoiceMail Pro. The customer wants to be able to receive voice mail messages in Outlook, have the ability to save the .wav files, and receive voice mail notifications when a message is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Unified Messaging
B) Message Manager
C) Outcalling
D) Voicemail Pro with IMS
E) Voicemail Pro with UMS
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: B,C,E | Question # 3 Answer: A,B,E | Question # 4 Answer: E | Question # 5 Answer: E |
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