Salesforce Service-Cloud-Consultant-JPN Questions & Answers - in .pdf
- Total Q&A: 292
- Update: Oct 19, 2026
- Price: $69.99
- Vendor: Salesforce
- Exam Code: Service-Cloud-Consultant-JPN
- Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
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- Exact Salesforce Service-Cloud-Consultant-JPN Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Implementation Strategies: It focuses on the successful execution of a consulting engagement, including planning, requirements gathering, design, build, test, and documentation. It also covers deployment and training strategies, as well as considerations for data migration, data quality, data governance, and managing large data volumes.
|
| Topic 2 | - Case Management: It delves into designing case management solutions, from creation to closure, including assignment, escalation, resolution, and disposition. It also covers case deflection strategies, service entitlements, milestones, assets, business hours, SLAs, and the capabilities and use cases of Service Cloud automation.
|
| Topic 3 | - Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
|
| Topic 4 | - Intake and Interaction Channels: This topic addresses the recommendation of appropriate intake channels and their design based on business process requirements. It also discusses the use cases and functionality for proposed interaction channels, as well as the design considerations and best practices for configuring an interaction channel solution.
|
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Service-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:
- Implementation Strategies 19%
- Industry Knowledge 22%
- Contact Center Analytics 5%
- Case Management 11%
- Integration and Data Management 6%
- Service Cloud Solution Design 19%
- Interaction Channels 9%
- Knowledge Channels 9%
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Question #1
Cloud Kicks には、いくつかのチャネルを備えた Service Cloud 実装があります。経営幹部は、エージェント、チーム、コールセンターの主要業績評価指標 (KPI) に素早くアクセスしたいと考えています。サービス マネージャーは、チームに関するデータも確認する必要があります。
コンサルタントはデータを迅速に表示するにはどうすればよいでしょうか?
A. Cases からレポートを作成し、ダッシュボードに表示します。
B. データをデータ レイクに移行し、ダッシュボードをリクエストします。
C. Service Cloud に Einstein Analytics を使用します。
Question #2
Universal Containers のサービス担当副社長は、サポート エージェントが顧客にナレッジ記事をより簡単かつ迅速に送信できるようにしたいと考えています。
コンサルタントは記事を顧客に送信するために何を設定する必要がありますか?
A. ナレッジ記事を含む電子メールを送信するためのマクロを作成します。
B. ナレッジ記事を共有するために Case Deflection コンポーネントを設定します。
C. ナレッジ記事にリンクする自動応答ルールを作成します。
Question #3
Universal Containers (UC) は、コンタクト センターに Service Cloud を導入するためにコンサルティング会社を初めて採用しました。プロジェクトには素早い反復と迅速な完了が必要です。UC は、チェックインと改良のためにプロジェクト チームに頻繁な更新を要求しました。
要件を考慮した場合、コンサルタントはどの方法論を推奨する必要がありますか?
A. ハイブリッド
B. アジャイル
C. 滝
Question #4
Cloud Kicks では、すべての新しいナレッジ記事に対してレビュー プロセスを実装しています。各記事は、ユーザーが利用できるようになる前に、対象分野の専門家によってレビューおよび承認される必要があります。
選択したすべてのチャネルで記事を表示するにはどの手順が必要ですか?
A. ナレッジ承認ページでステータスを公開済みに設定します。
B. 最終承認アクションを「編集のためにレコードをロック」に設定します。
C. 承認プロセスの後に「公開」をクリックします。
Question #5
ユニバーサルコンテナーズの製品開発チームはService Cloudを使用しています。同社は最近、既存のService Cloud実装に請求サポートチームを追加しました。請求チームと製品チームのケースライフサイクルを確認したところ、以下のステータスが記録されていました。
* 請求サポートチーム: 新規、審査中、進行中、ブロック済み、終了
* 製品開発チーム: 新規、審査中、進行中、完了
各チームに適切なケースライフサイクルを提供するために、コンサルタントは Service Cloud をどのように構成する必要がありますか?
A. 動的フォームを使用して、各チームのライフサイクルに不要なオプションを非表示にします。
B. 各チームのライフサイクルにサポート プロセスを使用します。
C. 各チームのライフサイクルを視覚化するためのパス ウィジェットを作成します。
Solutions:
Question #1
Correct Answer: C | Question #2
Correct Answer: A | Question #3
Correct Answer: B | Question #4
Correct Answer: C | Question #5
Correct Answer: B |
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