Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AI and Arbitration | - Action prioritization with AI - Prioritize actions with business levers - Action arbitration |
| Topic 2: Decision Strategies | - Create and understand decision strategies - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments |
| Topic 3: Business Agility for One-to-One Customer Engagement | - Life cycle of a change request - Implementing business changes using Revision Manager - Launching a new offer on web - Updating existing actions - Agility in a customer engagement project - Building your business operations team - Change request types - Change management process |
| Topic 4: Actions and Treatments | - Define and manage customer actions - Define an action for outbound - Present a single offer on the web |
| Topic 5: Channels | - Real-time containers - Create a real-time container - Send offer emails - Share action details with third-party distributors |
| Topic 6: Contact Policy and Volume Constraints | - Avoid overexposure of actions on outbound - Avoid overexposure of actions - Limit action volume on outbound |
| Topic 7: Next-Best-Action Concepts | - Optimize the customer value in the contact center - Optimize the next-best-action strategy - Essentials of always-on outbound - One-to-one customer engagement - Define the starting population |
| Topic 8: Engagement Policies | - Define customer engagement policies - Create an engagement strategy |
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