Microsoft MB2-868 Questions & Answers - in .pdf
- Total Q&A: 102
- Update: Aug 08, 2026
- Price: $59.99
- Vendor: Microsoft
- Exam Code: MB2-868
- Exam Name: Microsoft Dynamics CRM 2011 Applications
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Microsoft MB2-868 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Work with Microsoft Dynamics CRM Marketing Applications | - Manage marketing campaigns
- 1. Track campaign responses
- 2. Create campaigns and campaign activities
- Manage marketing lists
- 1. Create and manage marketing lists
- 2. Use target marketing features
|
| Use Microsoft Dynamics CRM Reporting and Analysis Features | - Create and use reports
- 1. Run built-in reports
- 2. Use report filters and charts
- Analyze CRM data
- 1. Use dashboards
- 2. Use charts and views for analysis
|
| Manage Microsoft Dynamics CRM Applications | - Manage personal options and settings
- 1. Configure user preferences
- 2. Manage personal dashboards and views
- Navigate Microsoft Dynamics CRM
- 1. Use the Microsoft Dynamics CRM user interface
- 2. Work with records, views, and forms
|
| Work with Microsoft Dynamics CRM Sales Applications | - Manage leads and opportunities
- 1. Create and qualify leads
- 2. Manage opportunities and sales processes
- Manage accounts, contacts, and activities
- 1. Manage activities and follow-up tasks
- 2. Track customer information
|
| Work with Microsoft Dynamics CRM Service Applications | - Manage cases and service processes
- 1. Create and resolve cases
- 2. Use queues and knowledge management features
- Manage service activities
- 1. Use service dashboards and reports
- 2. Schedule and track service activities
|
Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?
A) Share only the view.
B) Share the view and the opportunities.
C) Assign the view and the opportunities.
D) Assign only the view.
2. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?
A) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.
B) Close the case without a resolution, and then close the open activities when they are finished.
C) Close the case without a resolution type, and then close the open activities when they are finished.
D) Close the open activities, and then close the case.
3. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?
A) charts and lists
B) only reports
C) charts and reports
D) only charts
4. In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)
A) Parent
B) Lead
C) Account
D) Organization
E) Contact
5. In Microsoft Dynamics CRM 2011, you need to create a new quote for a customer.
The new quote is for products that are used in an existing opportunity for a different customer.
What should you do?
A) Create the new quote and relate the existing opportunity.
B) Create the new quote directly from the existing opportunity.
C) Create the new quote and get the products from the existing opportunity.
D) Copy the existing opportunity and create the new quote directly from the new opportunity.
Solutions:
Question # 1
Answer: B | Question # 2
Answer: D | Question # 3
Answer: A | Question # 4
Answer: B,C,E | Question # 5
Answer: C |
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