HP HP2-H65 Questions & Answers - in .pdf
- Total Q&A: 36
- Update: Aug 06, 2026
- Price: $49.99
- Vendor: HP
- Exam Code: HP2-H65
- Exam Name: Selling HP Personal Systems Services 2018
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- Printable HP HP2-H65 PDF Format.
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- Exact HP HP2-H65 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Competitive Differentiation | - HP advantages vs. competing PC vendors
- Security, manageability, and reliability features overview
|
| Topic 2: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping
- Value proposition of HP personal systems services
|
| Topic 3: HP Services and Support Offerings | - HP Care Pack services and warranty extensions
- Lifecycle services and device protection options
|
| Topic 4: HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments
- Desktops, notebooks, workstations, and thin clients
|
| Topic 5: Sales Process and Services Attachment | - Upselling and cross-selling HP support services
- Integrating services into hardware sales cycles
|
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?
A) HP Channel Services Network
B) HP Sales Central
C) HP Support Center
D) HP Care Pack Central
2. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)
A) How do your employees currently migrate their data?
B) How do you make changes to BIOS settings for the new PCs that arrive at your site?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) Do you have employees who travel frequently?
E) How do you manage the complexity of dealing with your devices, network, and software Issues?
3. Why is it important to register HP Services?
A) Registering HP Services is required to set up automatic renewal of services.
B) It is less expensive to replace registered HP devices than devices that are not registered.
C) Registering HP Services entitles the customers to valuable rebates.
D) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
4. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
A) They need to standardize IT implementations (global/multi-national, multi-location).
B) They need to get reports about their IT performance environment.
C) They need to shift the IT focus/time from deployment tasks to core business activities.
D) They need IT resources focused on innovation.
E) They need to increase security for sensitive data.
Solutions:
Question # 1
Answer: C | Question # 2
Answer: B,C | Question # 3
Answer: D | Question # 4
Answer: D,E |
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