SAP C_C4C14_1811 Questions & Answers - in .pdf
- Total Q&A: 155
- Update: Jul 29, 2026
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- Vendor: SAP
- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
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- Total Q&A: 155
- Update: Jul 29, 2026
- Price: $59.99
- Vendor: SAP
- Exam Code: C_C4C14_1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Reporting and Analytics | - Service Reporting
- 1. Analytics for service performance
- 2. Service KPIs and dashboards
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
- 1. Architecture and positioning of SAP Service Cloud 1811
- 2. Key service processes and customer service lifecycle
|
| Master Data and Configuration | - Core Master Data
- 1. Accounts and contacts setup
- 2. Product and installed base management
- System Configuration
- 1. Organizational structure setup
- 2. Business roles and authorizations
|
| Integration and Communication | - Integration Scenarios
- 1. Integration with SAP Sales Cloud
- 2. Integration with SAP ERP and external systems
- Communication Channels
- 1. Email and interaction center configuration
- 2. Social and omnichannel communication
|
| Service Processes | - Service Order Processing
- 1. Service request handling
- 2. Workflows and approvals
- Ticket and Case Management
- 1. Service ticket creation and processing
- 2. Case handling and escalation
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. How can you prevent users from adding an installed base within a ticket?
A) Use an action to block the installed base if it is active
B) Download the installed base for offline editing
C) Add a new inactive item to the structure of the installed base
D) Keep the installed base status as in Preparation
2. Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.
A) Reference date
B) Customer
C) Warranty ID
D) Serial ID
3. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.
A) Manually using the time entry screen
B) Automatically using start/stop buttons
C) Manually using the service entry screen
D) Automatically on creation of a time report
4. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A) Internal order
B) Good issue
C) Billing request
D) Service order
E) Purchase order
5. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A) Assign tickets to the last processor
B) Create or delete custom channels
C) Manage business tasks for employee support
D) Disable the profanity check for outbound responses
Solutions:
Question # 1
Answer: D | Question # 2
Answer: B,D | Question # 3
Answer: B,D | Question # 4
Answer: B,C,E | Question # 5
Answer: B,C |
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