Peoplecert CMS7 Questions & Answers - in .pdf
- Total Q&A: 370
- Update: Aug 04, 2026
- Price: $59.99
- Vendor: Peoplecert
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Features:
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- Complete Peoplecert Recommended Syllabus.
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- Exact Peoplecert CMS7 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Key Principles and Models | 15% | - Deming Cycle
- Service Portfolio
- Process Model
- Governance Model
|
| Selected ITIL Processes | 25% | - Service Asset and Configuration Management
- Service Level Management
- Change Management
- Release and Deployment Management
- Problem Management
- Incident Management
|
| Functions and Roles | 10% | - Key Roles
- Application Management
- Technical Management
- Service Desk
- IT Operations Management
|
| Generic Concepts and Definitions | 10% | - Service Level Agreements
- Service Assets and Configuration
- Key Terminology
|
| Technology and Architecture | 5% | - Architectural Considerations
- Enabling Technology
|
| ITIL Service Lifecycle | 20% | - Service Strategy
- Service Operation
- Continual Service Improvement
- Service Design
- Service Transition
|
| Service Management as a Practice | 15% | - Governance and Best Practice
- Stakeholders and Value Creation
- Concept of Service and Service Management
|
Peoplecert ITIL V3 Foundation Sample Questions:
1. Remediation planning is BEST described in which of the following ways?
A) Planning how to advise the change request of a failed change
B) Planning how to compensate a user for a failed change
C) Planning how to recover the cost of a change
D) Planning the steps required to be taken if a Change is unsuccessful
2. A process owner is responsible for which of the following?
1.Documenting the process
2.Defining process Key Performance Indicators (KPIs)
3.Improving the process
4.Ensuring process staff undertake the required training
A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) All of the above
3. Which process is responsible for discussing reports with customers showing whether services have met their targets?
A) Availability Management
B) Business Relationship Management
C) Service Level Management
D) Continual Service Improvement
4. Which of the following would a major problem review examine?
1.Things that were done correctly
2.Things that were done incorrectly
3.How to prevent recurrence
What could be done better in the future
A) 1, 2 and 4 only
B) 1 only
C) 2 and 3 only
D) All of the above
5. Which of the following is the BEST description of a Centralized Service Desk?
A) The desk provides 24 hour global support
B) The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
C) There is a single desk in one location serving the whole organization
D) The desk is co-located within or physically close to the user community it serves
Solutions:
Question # 1
Answer: D | Question # 2
Answer: D | Question # 3
Answer: C | Question # 4
Answer: D | Question # 5
Answer: C |
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