Who should take the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
ServiceNow clients, associates, personnel, and those interested in becoming a ServiceNow SM Certified Implementation Specialist have access to the ServiceNow Certified Implementation Specialist Service Mapping (SM) test. The Financials Implementation Service Mapping exam is designed for professional consultants and those who execute SM from ideation to demand, project, resource, and time monitoring.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
For more info read reference:
Exam Blueprint Preparation guide
Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam
Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.
Service Mapping Pattern Design
- Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
- Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
- Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
- Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
Service Mapping Configuration 20%
- Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
- Groups, Technical Services, Service creation)
- Credentials, Service Maps, Schedules, Service
- Service Configuration (i.e. Entry points, CI Types,
- Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
Discovery Configuration
- Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
- Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
- Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
Event Management
- Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
- Alerts (i.e. Task Templates, Alert Rules, CI Binding)
- Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
Configuration Management Database
- CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
- CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
Service Mapping Engagement Readiness
- Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
- Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.
The benefit of obtaining the Certified Implementation Specialist - Service Mapping (CIS-SM) Exam Certification
You will learn to master ServiceNow skills through training and certification through hands-on, real-world coaching to help you achieve your objectives. You will learn to succeed with the Now Platform, whether you take virtual or in-person courses from ServiceNow or one of our Accredited Training Partners. Companies are searching for proven professionals and companies see faster implementations and better use of ServiceNow using trained professionals. Getting accredited boosts your career and sets you up to bring much more to the success of your company.
You will achieve market recognition, competitive differentiation, higher efficiency and outcomes, improved user group satisfaction, and a concrete indicator of your educational investment once you are ServiceNow accredited. If you are a young consultant beginning your career or a seasoned professional looking to deepen your experience and distinguish yourself from the competition, the ServiceNow deployment route will teach you to rapidly and efficiently deploy ServiceNow products in customer environments.
Training and certification from ServiceNow allow you to optimize platform capabilities rapidly to further accomplish your goals. If you are on the road to becoming a certified application developer (CAD), by designing application tables, developing and implementing forms, managing access, and incorporating workflows into applications, you can learn how to build applications. You will learn to take full advantage of the Now Platform by specializing in a brand.
ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Event Management Integration | 10% | - Integration architecture and requirements - Event correlation and service impact analysis - Event Management configuration for Service Mapping |
| Topic 2: Pattern Design and Troubleshooting | 30% | - Pattern testing, validation and troubleshooting - Pattern best practices and optimization - Creating and modifying discovery patterns - Pattern fundamentals and architecture |
| Topic 3: Discovery Configuration and Integration | 15% | - MID Server deployment and management - Discovery setup and configuration - Credentials and access management - Integration with Discovery application |
| Topic 4: Implementation and Operational Readiness | 10% | - Implementation planning and scoping - Performance and scalability - Operational processes and KPIs - Security and access control |
| Topic 5: Service Mapping Configuration | 20% | - Defining business and technical services - Service mapping architecture and components - Service map creation and configuration - Entry points and service dependency mapping |
| Topic 6: CMDB Management and Data Integrity | 15% | - CMDB data model and CSDM compliance - CMDB health and validation - Maintaining CI relationships and dependencies - Data quality and reconciliation |
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