GAQM CHRM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Conflict Resolution | - Role of communication in conflict resolution - Conflict and its resolution - Conflict resolution styles - Defining conflict and types of conflict - Helping others through conflict |
| Talent Management | - Talent review meetings - Fostering engagement - Compensation and benefits - Keeping people interested - Creating a talent management plan - Evaluating the talent plan - Communicating with high potentials - Competency-based programs - Talent management and performance management - Development strategies - Succession planning - Conducting talent assessments - Identifying talent |
| Employee Dispute Resolution | - Asking Questions - The Peer Review Panel - Initiating the Process - The Peer Review Process - What is Peer Review? |
| Conducting Effective Performance Reviews | - Creating a performance development plan - Appraisal preparation - Performance management checklists - Types of performance reviews - Planning and conducting interview reviews - Accepting criticism - Feedback and communication skills - Setting standards and goals - The performance management process - Common errors and solutions - Coaching and maintaining performance |
| Anger Management | - Managing anger - Using an anger log - Understanding what is anger - Communication tips and tricks - Costs and pay-offs of anger - How anger affects thinking |
| HR Training for the Non HR Managers | - Preparing for the Interview - Screening Resumes - Job Analysis - Conducting the Interview - Diversity - Skills Inventory - Privacy Issues - Employee Orientation - Termination - Forecasting - Defining Human Resources - Planning Training - Finding Candidates - Position Profiles and Job Descriptions - Exit Interviews - Job Competencies - Discipline - Advertising Guidelines - Performance Reviews - Absenteeism - Compensation and Benefits |














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