IBM C2010-024 Questions & Answers - in .pdf
- Total Q&A: 50
- Update: Jun 01, 2026
- Price: $49.99
- Vendor: IBM
- Exam Code: C2010-024
- Exam Name: IBM Tivoli Level 2 Support Tools and Processes
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
1. An engineer working in the BackEnd (BE) receives a new One-Team PMR from the FrontEnd (FE).
What should the NextQ field contain?
A) the FE engineer's monitored queue
B) the NextQ field is only used for escalation
C) nothing, the NextQ will be filled in by the BE
D) the BE engineer's monitored queue
2. An engineer is working with a US client and the client indicates they have another issue so another PMR is created. Which format insert isrequiredto perform entitlement on the new PMR?
A) Fl 1586
B) Fl 1529
C) Fl 1683
D) Fl 1654
3. A client contacts support with a request for a product enhancement. Which tool should an engineer use to create the enhancement request for the client?
A) EHRT
B) FITS
C) FMRT
D) PERT
4. Which actions can customers perform using the Service Request tool?
A) open, update, or search for their PMRs
B) open, requeue, and close their PMRs
C) open and escalate their PMRs
D) open and close their PMRs
5. After a month,Level 3 provides an engineer with a proven workaround for the problem reported in an APAR that they created for a PMR. Apart fromupdating theclient with the work around, what else should the engineer do?
A) Notify the other clients listed on the Interested Party for the APAR.
B) Edit the APAR and add the provided workaround to the Local Fix field of the APAR if not present.
C) Add the provided workaround to the Error description field of the APAR if not described.
D) Create and publish a DCF with details of the workaround for the problem reported.
Solutions:
Question # 1
Answer: B | Question # 2
Answer: C | Question # 3
Answer: B | Question # 4
Answer: A | Question # 5
Answer: A |
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