SAP C-C4C14-1811 Questions & Answers - in .pdf
- Total Q&A: 155
- Update: Sep 12, 2026
- Price: $59.99
- Vendor: SAP
- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Service Analytics and Integration | - Reporting and analytics
- Integration with other SAP solutions
|
| Topic 2: SAP Service Cloud Overview | - Solution architecture and capabilities
- Understanding SAP Service Cloud concepts
|
| Topic 3: Service Request Processing | - Service orders and notifications
- Service request management
|
| Topic 4: Service Contract and Resource Management | - Service contract configuration
- Resource and scheduling setup
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
What can you do to give the business user access to the Territory Management work center?
A. Assign the business user to a territory
B. Assign the employee to the organizational structure
C. Create a new business role with the work center and assign it to the business user
D. Use business scoping for the authorization of Territory Management
Question #2
How do you maintain a service catalog after you have released it?
A. You create a new version of the current catalog
B. You update the structure of the current catalog
C. You change the usage of the current catalog
D. You delete the current catalog and create a new catalog
Question #3
Which of the following functions are provide by the SAP add in for micros of excel? Note: There are 2 correct answer to this question.
A. Upload Microsoft excel worksbook to SAP Cloud for Customer
B. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
C. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
D. Publish Microsoft Excel workbooks to the Microsoft sharepoint from SAP Cloud for Customer
Question #4
How can you prevent users from adding an installed base within a ticket?
A. Use an action to block the installed base if it is active
B. Download the installed base for offline editing
C. Add a new inactive item to the structure of the installed base
D. Keep the installed base status as in Preparation
Question #5
To which objects can you add a registered product? Note: There are 2 correct answers to this question.
A. Installed base
B. Visit
C. Service ticket
D. Sales Order
Solutions:
Question #1
Correct Answer: A | Question #2
Correct Answer: A | Question #3
Correct Answer: A,D | Question #4
Correct Answer: D | Question #5
Correct Answer: A,C |
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