Salesforce AP-212 Questions & Answers - in .pdf
- Total Q&A: 106
- Update: Aug 29, 2026
- Price: $59.99
- Vendor: Salesforce
- Exam Code: AP-212
- Exam Name: Loyalty Management Accredited Professional
- Features:
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- Printable Salesforce AP-212 PDF Format.
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- Complete Salesforce Recommended Syllabus.
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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Member and Account Management | - Member enrollment and profiles
- 1. Member status tracking
- 2. Account linking and identity management
|
| Topic 2: Data Model and Integration | - Loyalty data architecture
- 1. Integration with Salesforce platform services
- 2. Standard objects and relationships
|
| Topic 3: Loyalty Management Fundamentals | - Core concepts of loyalty programs
- 1. Points, tiers, and rewards model
- 2. Member lifecycle management
|
| Topic 4: Reporting and Analytics | - Loyalty performance tracking
- 1. Dashboards and reports
- 2. Member behavior insights
|
| Topic 5: Engagement and Promotions | - Campaign and promotion setup
- 1. Event-based rewards triggers
- 2. Targeted loyalty promotions
|
| Topic 6: Program Setup and Configuration | - Loyalty program structure
- 1. Redemption rules configuration
- 2. Earning rules configuration
- Tier management
- 1. Tier qualification rules
- 2. Tier benefits assignment
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
Question 1
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?
A. Add Loyalty Management for Commerce Cartridge
B. Configure connected app named B2C Loyalty Connector
C. Install Loyalty Management for B2C Commerce Package
D. Configure connected app named B2C Commerce Loyalty Connector
E. Configure Loyalty Program preferences for B2C Commerce Site
Question 2
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
A. The Default Workflow User is missing the Loyalty Management permission set license
B. The Default Workflow User is missing the Data Pipelines Base User permission set license
C. The Default Workflow User is missing the CLAAnalytics Base User permission set license
D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Question 3
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
A. Create customer integration code
B. Create Data Processing jobs
C. Create a Connected App in Platform
D. Create custom objects in Loyalty
Question 4
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
A. CLAAnalytics base admin
B. Loyalty Analytics User
C. CRM Analytics User
D. Data pipeline user
Question 5
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
A. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
B. Incorporate the 'Transaction Journals' related list on the Contact record
C. Incorporate the Member Service Manager Home Dashboard on the Contact record
D. Incorporate the 'View Member Profile' component on the Contact record
Solutions:
Question 1
Answer: A,B,E | Question 2
Answer: C | Question 3
Answer: C | Question 4
Answer: B | Question 5
Answer: A,B |
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