Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Backup, Restoration and System Upgrades | 20% | - Software and firmware upgrades - Configuration management - System recovery processes - Backup and restore procedures |
| Call Flow Configuration and System Monitoring | 20% | - System monitoring tools - Call behavior analysis - Call routing and short codes - Voicemail and UCM configuration |
| Avaya IP Office Platform and Security Administration | 20% | - Platform architecture and components - User and extension configuration - Security settings and policies - System administration and management |
| System Status, Troubleshooting and Alarm Management | 20% | - Alarm identification and resolution - Fault isolation and troubleshooting - Performance monitoring - Issue escalation procedures |
| Integrated System Logging and Network Diagnostics | 20% | - Connectivity troubleshooting - SSA and Monitor tools usage - Network and SIP diagnostics - System logging and analysis |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. After a failure of the original Primary Avaya IP Office™ server, a restore needs to be applied to a replacement Avaya IP Office™ server.
To generate a successful restore of the backup made of the original server, which two criteria should the replacement server have? (Choose two.)
A) the same software version installed on it as the original server
B) the same system name as the original server
C) a temporary IP address that does not match the IP of the original server
D) the same IP address as the original server
2. What is the reason for starting the expansion modules before powering up the control unit, as recommended by Avaya?
A) The control unit may not always detect the expansion units if powered up last.
B) The expansion units require more time to power up than the control unit.
C) All expansion units must be powered for the control unit to detect them.
D) It is simpler to start with the expansion unit at the top and then work your way down.
3. A customer wants to ensure that a warning message is heard by the participants of the call when call recording is enabled.
To enable this warning message, which setting needs to be set?
A) In the Manager application, go to the system settings and enable "Play advice on Call Recording' on the Voicemail tab.
B) From the Web Manager, go to Applications > Media Manager and enable 'Play advice on Call Recording'.
C) From the Voicemail Pro Client go to Administration > Preferences > General and enable Play advice on Call Recording' on the General tab
D) Edit the applicable user on either the Manager Application or the Web Manager, and enable 'Play advice on Call Recording' on the Voice Recording tab.
4. An IP Office 500 V2 has two SD card slots, and the first slot contains the System SD card with a unique feature key number.
What is the primary purpose of the unique feature key number?
A) To validate the license
B) To store the correct version binary files
C) To enable firmware upgrades
D) To select the type of voicemail (Embedded or Voicemail Pro)
5. Which Avaya IP Office™ 500V2 base module supports both Analogue and Digital telephony?
A) VCM Module
B) Combination Module
C) Base Carrier Module
D) TCM8 Module
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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