Avaya 33160X Questions & Answers - in .pdf
- Total Q&A: 71
- Update: Sep 11, 2026
- Price: $59.99
- Vendor: Avaya
- Exam Code: 33160X
- Exam Name: Avaya Workforce Engagement Support Certified Exam
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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Monitoring and Troubleshooting | - Troubleshooting
- 1. Log Analysis
- 2. Service Recovery Procedures
- 3. Diagnostic Tools
- 4. Issue Identification
- System Monitoring
- 1. Event Logging
- 2. Performance Monitoring
- 3. Alert Management
- 4. Capacity Analysis
|
| Topic 2: Workforce Engagement Solution Overview | - Solution Components
- 1. Deployment Models
- 2. Workforce Engagement Architecture
- 3. Core Features and Capabilities
- 4. Licensing Overview
|
| Topic 3: Maintenance and Support | - Support Operations
- 1. Operational Best Practices
- 2. Incident Resolution
- 3. Support Escalation Procedures
- 4. System Documentation
- System Maintenance
- 1. Database Maintenance
- 2. Patch Management
- 3. Backup and Restore
- 4. Software Updates
|
| Topic 4: Configuration and Administration | - System Configuration
- 1. Workflow Configuration
- 2. Role-Based Access Control
- 3. Recording Policies
- 4. User Management
- Integration Management
- 1. Data Synchronization
- 2. Third-Party Application Integration
- 3. Contact Center Integration
- 4. PBX Integration
|
| Topic 5: System Architecture and Installation | - Platform Requirements
- 1. Security Requirements
- 2. Software Prerequisites
- 3. Hardware Specifications
- 4. Network Requirements
- Installation Procedures
- 1. Initial System Setup
- 2. Server Installation
- 3. Service Validation
- 4. Database Configuration
|
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
Which three are capabilities and customer impacts of using Avaya Workforce Engagement? (Choose three)
A. It can generate real time reports.
B. It can improve processes.
C. It can optimize the workforce.
D. It can enrich interactions.
E. It can provide expert agent selection distribution.
Question #2
You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)
A. Screen Recorder
B. Replay role
C. Recorder Integration Service
D. RTP Proxy
E. IP Recorder
Question #3
You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
A. Recorder Status Summary
B. Data Integrity Report
C. Employee Archive Report.
D. Capture Status
Question #4
What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)
A. Store/Archive
B. Replay
C. Quality Monitor
D. Record
Question #5
You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
A. Wsuper user account
B. Administrator account
C. MSA and DMSA account
D. IMSA account
Solutions:
Question #1
Correct Answer: B,C,D | Question #2
Correct Answer: A,B,E | Question #3
Correct Answer: C | Question #4
Correct Answer: A,D | Question #5
Correct Answer: D |
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