Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| Topic 2: System Administration and Maintenance | - User management and role configuration - System monitoring and performance tuning |
| Topic 3: POM (Proactive Outreach Manager) Implementation | - Outbound dialing strategies and workflows - POM campaign configuration |
| Topic 4: Installation and Configuration | - Experience Portal installation procedures - Initial system configuration and setup |
| Topic 5: Troubleshooting and Support | - Log analysis and diagnostics - Identifying and resolving system issues |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question #1
You have just installed Proactive Outreach Manager (POM) '? SP A or newer on your Avaya Aura Experience Portal (AAI P) 6.0- You attempt to start the POM services and receive the following message:
Connection to the database failed. Please configure the database before starting POM server.
Which step must you take to correct the issues and continue with this procedure?
A. The SPOM_HOME/config/PIMHibernate-cfg.xml file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $POM_HOME/bin/installDB.sh SPOM_HOME.
B. The $CATALINA_HOME/lib/config/voiceportal.properties file information is incorrect. Login to EPM from Linux prompt with root user permissions and either replace it with a correct copy or run $AVAYA__HOME Support/VP_Tools/SetDbPassword/SetDbPassword.sh update -u Postgres -p password.
C. The password for the PostgreSQL user Postgres is incorrect. Login to Experience Portal Manager (EPM) from Linux prompt with Postgres user permissions and run psql VoicePortal; alter user Postgres password 'password'; \q
D. The PostgreSQL database is not running. Login to EPM from Linux prompt with root user permissions and run "service Postgres ql start
Question #2
After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?
A. Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.
B. You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
C. Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
D. Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
Question #3
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
A. The specified VoIP gatekeeper or SIP gateway is incorrect
B. One or more MPP system resources are overloaded
C. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
D. The Postgres service on the Experience Portal manager (EPM) is not running
Question #4
Consider that Proactive Outreach Manager (COM) has been implemented, administered and is now in live production. The POM Monitor can be used for real-time monitoring of the active campaigns and data imports. Which two statements arc correct? (Choose two)
A. The Avaya Aura Experience Portal super-root user can monitor all the campaigns and data imports | across all organizations.
B. A global user that has POM administration and POM Campaign Manager roles can monitor all the campaigns and data imports across all organizations.
C. Lightweight Directory Access Protocol (LDAP) has to be configured to enable users to have appropriate privileges to monitor POM Campaigns in real-time.
D. An organization user can monitor campaigns and data Imports created by the users belonging to the specific organization.
Question #5
A customer has chosen the Avaya Aura Experience Portal (AAEP) software-only offer. Which version of Linux should the customer install before installing AAEP 6.0?
A. Red Hat Enterprise Linux Server 6.1 (x86_64)
B. Red Hat Enterprise Linux Server 6.0 (x86_64)
C. Red Hat Enterprise Linux Server 6.0 (x86)
D. Red Hat Enterprise Linux Server 6.1 (x86)
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: A,C | Question #4 Correct Answer: B,D | Question #5 Correct Answer: C |














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