Avaya 2M00001A Questions & Answers - in .pdf
- Total Q&A: 71
- Update: May 27, 2026
- Price: $59.99
- Vendor: Avaya
- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-
A) 30
B) 50
C) 100
2. Which are three pitch elements that can be included to highlight what end customers are looking for when contacting a business of any size? (Select three.)
A) End customers want to connect to the right person regardless of the media they use to connect
B) Businesses need to adapt to the needs of their end customers
C) Other media types can be less expensive than using voice only
D) Present day customers are more apt to use voice, to contact a business
3. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)
A) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
B) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
C) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
D) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
4. Which is a supported language for Avaya IP Office Contact Center? (Select one.)
A) Brazilian Portuguese
B) Italian
C) English
D) German
E) Latin Spanish
F) French
5. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)
A) Avaya always comes in with the lowest price tag for all their contact center solutions.
B) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
C) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
D) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
Solutions:
Question # 1
Answer: A | Question # 2
Answer: A,C,D | Question # 3
Answer: A,B | Question # 4
Answer: C | Question # 5
Answer: A,C,D,E |
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