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EXIN ITSM20F-JPN Questions & Answers - in .pdf

ITSM20F-JPN pdf
  • Total Q&A: 78
  • Update: Aug 26, 2026
  • Price: $69.99
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  • Vendor: EXIN
  • Exam Code: ITSM20F-JPN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
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ITSM20F-JPN Study Guide
  • Total Q&A: 78
  • Update: Aug 26, 2026
  • Price: $69.99
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  • Vendor: EXIN
  • Exam Code: ITSM20F-JPN
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
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EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation based on ISO/IEC 20000
Exam Number:ITSM20F / ITSM20F.EN
Exam Price:USD 180–280 (varies by region and delivery partner)
Real Exam Qty:40
Exam Format:No negative marking, Closed-book, Multiple-choice questions
Certificate Validity Period:Valid for life (no renewal required)
Available Languages:English, Portuguese, Spanish, Korean, Japanese
Exam Duration:60 minutes
Passing Score:65% (26 out of 40)
Recommended Training:EXIN Official Training Materials
A Guide to ISO/IEC 20000-1:2018
Exam Registration:Official EXIN Registration
EXIN Authorized Partners
Sample Questions:EXIN ITSM20F日本語 Sample Questions
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; open to all interested professionals
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operation of the Service Management System55%- Service portfolio and configuration processes
  • 1. Knowledge management
  • 2. Service portfolio and service catalog management
  • 3. Service asset and configuration management
- Supply and demand processes
  • 1. Capacity and demand management
  • 2. Service continuity and availability management
  • 3. Information security management
- Resolution and control processes
  • 1. Problem management
  • 2. Incident and service request management
  • 3. Release and deployment management
  • 4. Change management
- Relationship and agreement processes
  • 1. Supplier management
  • 2. Service level management and service reporting
  • 3. Business relationship management
Topic 2: Service Management System (SMS) Requirements30%- Organizational context and leadership
  • 1. Interested parties and requirements
  • 2. Leadership, commitment, and governance
  • 3. Understanding internal and external context
- Operation, performance evaluation, and improvement
  • 1. Management review and continual improvement
  • 2. Monitoring, measurement, and internal audit
  • 3. Design and transition of services
- Planning and support
  • 1. Risks, opportunities, and objectives
  • 2. Resource management and competence
  • 3. Documented information and communication
Topic 3: Introduction to IT Service Management15%- Core concepts of IT service management
  • 1. Service, customer, user, and supplier definitions
  • 2. Continual improvement principles
  • 3. Value and scope of ITSM
- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

キャパシティ管理のベスト プラクティスは何ですか?

A. サービス カタログを維持し、最新の状態に保つ必要があります。
B. 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
C. サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
D. インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。


Question 2

多くの組織では、管理タスクまたはその一部がサードパーティによって実行されます。これらの当事者との間で合意が形成され、契約書で表現されます。
これらの契約は何と呼ばれますか?

A. 契約の基礎となる
B. 運用レベルの契約
C. サービス契約
D. サービス レベル アグリーメント (SLA)


Question 3

マネジメントシステムの目的は何ですか?

A. すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。
B. すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
C. 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
D. サービスのレベルを定義、同意、記録、管理するため


Question 4

スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A. 各個人の時系列のトレーニング記録
B. 従業員ごとのすべての個人情報の概要
C. 能力に適合するすべての可能なトレーニング モジュールの概要
D. 各従業員の今後のすべてのトレーニング コースの記録


Question 5

CobiT の目的は何ですか?

A. サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
B. IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C. 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
D. プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。


Solutions:

Question 1
Answer: B
Question 2
Answer: C
Question 3
Answer: B
Question 4
Answer: A
Question 5
Answer: B

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ITSM20F-JPN Related Exams
EX0-115J - IT Service Management Foundation based on ISO/IEC 20000 (EX0-115日本語版)
ITSM20F - IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
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